Return & Refund Policy

At Ghalib Sahab, we take great care in packaging and quality-checking every order before dispatch. Your satisfaction matters to us. If there is an issue with your order, we will do our best to resolve it fairly and promptly.

We accept returns or exchanges in the following situations: • Wrong product delivered (different from what was ordered) • Product arrived damaged or leaking due to transit issues • Significant discrepancy between product description and delivered item To be eligible for a return: • Contact us within 48 hours of delivery via WhatsApp • Provide clear photographs of the product and packaging • The product must be unused, with its original seal intact

The following items cannot be returned or exchanged: • Products that have been opened, used, or tampered with • Items purchased during sale or clearance events (unless damaged in transit) • Products where personal preference or fragrance dislike is the reason for return (we recommend sampling before ordering larger sizes) • Gift sets that have been partially used We strongly encourage customers to request sample sizes before committing to full bottles.

Once your return is received and inspected: • Approved refunds will be processed within 5–7 business days • Refunds will be issued to your original payment method (UPI, bank transfer, etc.) • Cash on delivery orders will receive refunds via bank transfer or UPI — please provide your account details Shipping charges are non-refundable unless the error was ours. If we sent the wrong item, we will also cover the return shipping cost.

We are happy to exchange a product for a different size or variant subject to availability. Exchange requests must be: • Raised within 48 hours of delivery • Accompanied by photograph evidence of the unopened original product If the exchanged item is of a different value, the difference will be collected or refunded accordingly.

• Orders can be cancelled within 2 hours of placement at no charge • After 2 hours, if the order has already been packed or dispatched, cancellation is not possible • To cancel, contact us immediately via WhatsApp with your order details For prepaid orders that are successfully cancelled before dispatch, full refunds will be issued within 3–5 business days.

Step 1: WhatsApp us at +91 99990 70189 within 48 hours of delivery Step 2: Share your order details and photographs of the issue Step 3: Our team will review and respond within 24 hours Step 4: If approved, we will arrange pickup or guide you through the return process Step 5: Upon receiving the return, we will process your refund or exchange